Welcome to HomeZy ("the App", "we", "our", or "us"). These Terms & Conditions govern your access to and use of the HomeZy mobile application and any related services. By downloading, installing, or using the App you agree to be bound by these terms. If you do not agree, please uninstall the App and discontinue use immediately.
You must be at least 18 years of age (or the minimum age of digital consent in your jurisdiction) to use HomeZy. By using the App you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.
HomeZy is an on-demand home-services marketplace connecting registered customers with verified service providers ("Servicepeople"). We facilitate bookings, payments, and communications — we are not the direct provider of any physical service. HomeZy does not warrant the quality, safety, or legality of services performed by third-party Servicepeople.
The App requests precise (GPS) and approximate (network-based) location permissions in order to:
Location data is processed in real-time and is not stored on our servers beyond the time required to fulfil a booking request. You may revoke location permission at any time in your device settings; however, this may degrade App functionality. We use Google Maps Platform APIs — your use of maps is also subject to Google Maps Terms of Service.
HomeZy uses Firebase Cloud Messaging (FCM) to deliver transactional and promotional notifications including booking confirmations, status updates, payment receipts, and promotional offers. You can disable notifications at any time in your device settings. Disabling notifications will not prevent the completion of booked services.
Payments are processed securely through Mollie Payments. By placing an order you authorise HomeZy to charge the selected payment method for the total booking amount including applicable taxes and service fees. Your card details are handled exclusively by Mollie and are never stored on HomeZy servers. All transactions are subject to Mollie’s User Agreement.
When you choose "Continue with Facebook" we use the Facebook Login SDK to authenticate you. We receive only the profile information you have made available through Facebook (name, email, profile picture). Your use of Facebook Login is also governed by the Facebook Terms of Service. We do not publish anything on your Facebook profile without your explicit consent.
The App may save booking invoices, service reports, and receipts to your device storage using the flutter_downloader library. We request storage access solely for this purpose. Downloaded files are stored in the standard downloads folder on your device and remain under your control. We never access personal files beyond those explicitly saved by the App.
HomeZy may display third-party web pages within an in-app browser (WebView). We are not responsible for the content, privacy practices, or availability of external websites. Links to external sites do not constitute endorsement by HomeZy.
The App requires an active internet connection to function. All communication with our servers is conducted over HTTPS; cleartext (HTTP) traffic is disabled except where strictly required for specific third-party integrations declared in our manifest. Standard data charges from your network provider may apply.
You agree not to:
Violation may result in immediate account suspension.
All content, branding, logos, and software within the App are the exclusive property of HomeZy or its licensors and are protected by applicable intellectual-property laws. You are granted a limited, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes only.
Your privacy is important to us. Please review our full Privacy Policy to understand what data we collect, how we use it, and your rights. Key points:
The App is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, HomeZy disclaims all warranties, express or implied. HomeZy shall not be liable for:
We reserve the right to update these terms at any time. Material changes will be communicated via in-app notification or email at least 14 days before they take effect. Continued use of the App after the effective date constitutes acceptance of the revised terms.
These terms are governed by the laws of the jurisdiction in which HomeZy operates. Any disputes shall first be attempted to be resolved by good-faith negotiation. Unresolved disputes may be referred to binding arbitration or the competent courts of that jurisdiction.
If you have questions about these Terms & Conditions, please contact us:
Last updated: March 2026. By using HomeZy you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.